Privacy statement

Privacy Statement for Darling Buds - Annandale Florist

At Darling Buds - Annandale Florist, we understand the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Statement outlines how we collect, use, disclose, and safeguard your information when you visit our online florist and flower shop.

1. Information We Collect:

   - Personal Information: When you place an order or register for an account, we may collect personal information such as your name, email address, phone number, billing and shipping address.
   - Transactional Information: We collect information about your transactions with us, including the products you purchase and payment details.
   - Device Information: We may automatically collect certain information about your device when you visit our website, including your IP address, browser type, and operating system.

2. How We Use Your Information:

   - Order Fulfillment: We use your personal information to process your orders, communicate with you about your purchases, and provide customer support.
   - Personalization: We may use your information to personalize your shopping experience and provide you with relevant product recommendations and promotions.
   - Marketing: With your consent, we may send you marketing communications about our products, promotions, and events.
   - Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.

3. Information Sharing:

   - Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
   - Legal Requirements: We may disclose your information in response to a subpoena, court order, or other legal process.
   - Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security:

   - We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
   - Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Choices:

   - You can update your account information and communication preferences by logging into your account settings.
   - You have the option to unsubscribe from marketing communications at any time by following the instructions provided in the emails we send you.

6. Children's Privacy:

   - Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

7. Updates to This Privacy Statement:

   - We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Statement on our website.

8. Contact Us:

   - If you have any questions or concerns about our Privacy Statement or our handling of your information, please contact us at 02 9552 1258.

By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Statement.

Last Updated: 15/03/24